Privacy Policy

Last updated: 21 October 2026

This Privacy Policy outlines how The Volte Group Pty Ltd (ABN 58 612 108 979) ("Seamlist", "we", "us", "our") collects, uses, stores, and protects your personal data when you use Seamlist (https://www.seamlist.com.au). It is compliant with the Australian Privacy Principles, the General Data Protection Regulation (EU) 2016/679, UK GDPR, and other applicable privacy laws.

By using Seamlist, you agree to the terms of this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service.

1. Who We Are

Seamlist is a resale platform operated by The Volte Group Pty Ltd that enables you to manage your personal wardrobe, create product listings, and list items for sale on third-party marketplaces such as eBay and Depop. Seamlist also interfaces with The Volte, our designer fashion rental marketplace.

The Volte Group Pty Ltd is the data controller for all personal data collected through the Seamlist platform.

2. What Data We Collect

We collect the following categories of personal data when you use Seamlist:

a. Account and Contact Information

  • Full name
  • Email address
  • Phone number
  • Physical address

b. Listing and Wardrobe Data

  • Product images, brand, and details
  • Listing status and platform linkage (e.g. The Volte, eBay, Depop)
  • Manual item entries

c. Connected Email Account Data (optional)

If you choose to connect a Google (Gmail) or Microsoft (Outlook) account, we collect:

  • The email address of the connected account
  • Order confirmation emails from retailers, which we read to extract purchased item details (item name, brand, size, colour, price, order date, and product image)
  • Authorisation tokens that allow us to access your mailbox on your behalf until you disconnect

Section 3 describes this in detail.

d. Platform Activity and Technical Data

  • Device and browser information
  • IP address
  • Login times and session data
  • Clickstream and usage analytics

e. Optional Payment and Verification Data (when commerce functionality is enabled)

  • Payment card details (via Stripe, not stored by us)
  • ID verification via Stripe Connect
  • Tax and regulatory identifiers (where required by law)

3. Connected Google and Microsoft Accounts

Seamlist lets you optionally connect your Gmail or Outlook account so we can find your past retail order confirmation emails and pre-create the items you bought in your Seamlist wardrobe, ready to list for resale. Connecting an email account is never required to use Seamlist.

a. What we request

Google:

  • gmail.readonly — read-only access to your Gmail messages
  • userinfo.email and openid — identify which Google account is connected

Microsoft:

  • Mail.Read — read-only access to your Outlook mailbox
  • User.Read and offline_access — identify which Microsoft account is connected and keep it connected until you disconnect

We do not request permission to send, modify, label, or delete your email, and we never do so.

b. How we use this access

  1. When you connect an account, we search only for messages sent from an allowlist of known retailer domains. We do not list, browse, or download your entire mailbox.
  2. For each matching message we read the content to verify it is a genuine order confirmation (sender authentication, retailer allowlist, and order structure checks) and to extract the purchased item details.
  3. Those item details are saved as draft products in your Seamlist wardrobe. You decide whether to list them.
  4. Messages that are not retailer order confirmations are discarded immediately and are never stored.

c. What we store

  • The email address of the connected account
  • Encrypted authorisation tokens, so we can check for new order emails without asking you to sign in again
  • The extracted item details (item name, brand, size, colour, price, order date, product image URL, retailer name, and order reference)

We do not store the email messages themselves, your contacts, or any email that is not a retailer order confirmation. No Seamlist staff read your email. Automated processing (including AI-assisted extraction) is used solely to identify and extract order details.

d. How we share it

Data obtained from your Google or Microsoft account is used only to provide the Seamlist wardrobe and listing features described above. It is not used for advertising, is not sold, and is not shared with third parties, except:

  • Infrastructure and processing providers that operate under our instructions (see Section 7)
  • Marketplaces such as eBay or Depop, when you choose to list an item
  • Legal authorities, where required by law

e. Google API Services User Data Policy

Seamlist's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

f. Disconnecting and revoking access

You can disconnect a connected account at any time from your Seamlist account settings. Disconnecting deletes our stored authorisation tokens and stops all further access. You can also revoke Seamlist's access directly:

  • Google: https://myaccount.google.com/permissions
  • Microsoft: https://account.microsoft.com/privacy (under "Apps and services")

Items already imported into your wardrobe remain unless you delete them or your account.

4. How We Use Your Data

We use your data to:

  • Provide, personalise, and improve your experience on Seamlist
  • Enable wardrobe management and listing creation, including importing items from connected email accounts (Section 3)
  • Sync product data between Seamlist, The Volte, and marketplaces such as eBay and Depop
  • Respond to your support requests
  • Conduct analytics and product development
  • Comply with legal and regulatory obligations
  • Process payments and verify identity when applicable

5. Legal Basis for Processing

Under UK/EU GDPR, we rely on the following legal bases:

  • Contractual necessity — to provide services you request
  • Consent — for optional features such as connecting an email account, analytics, or marketing
  • Legitimate interest — for improving services and fraud prevention
  • Legal obligation — for compliance with laws (e.g. anti-money laundering, tax)

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • User authentication and session management
  • Analytics (e.g. Google Analytics, PostHog)
  • Feature performance and user experience testing

You can manage your cookie preferences via your browser settings or in-app controls where provided.

7. Data Sharing and Third Parties

We share your personal data only where necessary, including with:

  • The Volte platform (for wardrobe sync and listings)
  • Marketplaces such as eBay and Depop, where you choose to list items
  • Stripe, for payment and identity verification
  • Google and Microsoft, as the providers of email accounts you choose to connect (Section 3)
  • Analytics and infrastructure providers (e.g. hosting, logging, debugging, AI-assisted data extraction)
  • Legal authorities, where required by law

All vendors are contractually required to handle your data securely and only for permitted purposes. Data obtained from Google or Microsoft accounts is never shared with advertising networks, data brokers, or used to build advertising profiles.

8. International Transfers

As a global platform, your data may be processed outside your country (including Australia and the United States). We ensure:

  • Transfers are subject to appropriate safeguards (e.g. Standard Contractual Clauses)
  • Vendors comply with relevant data protection regulations

9. Data Retention and Deletion

We retain personal data:

  • As long as your account is active
  • As required to fulfil platform functionality
  • To comply with legal obligations or resolve disputes

For connected Google and Microsoft accounts specifically:

  • Authorisation tokens are deleted immediately when you disconnect the account, when you revoke access with Google or Microsoft, or when you delete your Seamlist account.
  • Order confirmation emails are processed in memory and are not retained after item details have been extracted.
  • Extracted item details are retained as part of your wardrobe until you delete the item or your account.

You may request deletion of your data at any time (see Section 10). Account deletion removes your wardrobe, connected-account data, and personal information within 30 days, except where we are required by law to retain records.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Port your data to another service
  • Withdraw consent at any time, including by disconnecting a connected email account (Section 3f)
  • Lodge a complaint with the Office of the Australian Information Commissioner or, for UK/EU users, your national Data Protection Authority

To exercise your rights, contact: [email protected]

11. Data Security

We implement robust security measures, including:

  • Encryption of sensitive data in transit and at rest, including stored authorisation tokens
  • Secure server infrastructure
  • Role-based access controls
  • Regular audits and monitoring

12. Children's Privacy

Seamlist is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice. Continued use of Seamlist after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

The Volte Group Pty Ltd

Email: [email protected]

Website: https://www.seamlist.com.au