Privacy Policy

Last updated: 17/07/25

This Privacy Policy outlines how The Volte Group Pty Ltd (ABN 43 155 435 788) ("we", "us", "our") collects, uses, stores, and protects your personal data when you use myVolte (https://www.myvolte.com). It is compliant with the General Data Protection Regulation (EU) 2016/679, UK GDPR, Australian Privacy Principles, and other applicable privacy laws.

By using myVolte, you agree to the terms of this Privacy Policy.

1. Who We Are

myVolte is a platform operated by The Volte that enables users to manage their personal wardrobe, create product listings, and interface with other services such as The Volte and third-party marketplaces like eBay.

The Volte Pty Ltd is the data controller for all personal data collected through the myVolte platform.

2. What Data We Collect

We collect the following categories of personal data when you use myVolte:

a. Account and Contact Information

  • Full name
  • Email address
  • Phone number
  • Physical address

b. Listing and Wardrobe Data

  • Product images, brand, and details
  • Listing status and platform linkage (e.g. The Volte, eBay)
  • Manual item entries

c. Platform Activity & Technical Data

  • Device and browser information
  • IP address
  • Login times and session data
  • Clickstream and usage analytics

d. Optional Payment & Verification Data (when commerce functionality is enabled)

  • Payment card details (via Stripe, not stored by us)
  • ID verification via Stripe Connect
  • Tax and regulatory identifiers (where required by law)

3. How We Use Your Data

We use your data to:

  • Provide, personalise, and improve your experience on myVolte
  • Enable wardrobe management and listing creation
  • Sync product data between myVolte, The Volte, and platforms like eBay
  • Respond to your support requests
  • Conduct analytics and product development
  • Comply with legal and regulatory obligations
  • Process payments and verify identity when applicable

4. Legal Basis for Processing

Under UK/EU GDPR, we rely on the following legal bases:

  • Contractual necessity — to provide services you request
  • Consent — for optional features, analytics, or marketing
  • Legitimate interest — for improving services and fraud prevention
  • Legal obligation — for compliance with laws (e.g., anti-money laundering, tax)

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • User authentication and session management
  • Analytics (e.g., Google Analytics)
  • Feature performance and user experience testing

You can manage your cookie preferences via your browser settings or in-app controls where provided.

6. Data Sharing and Third Parties

We share your personal data only where necessary, including with:

  • The Volte platform (for wardrobe sync and listings)
  • Stripe, for payment and identity verification
  • eBay, where you choose to list items
  • Analytics and infrastructure providers (e.g., hosting, logging, debugging)
  • Legal authorities, where required by law

All vendors are contractually required to handle your data securely and only for permitted purposes.

7. International Transfers

As a global platform, your data may be processed outside your country (including Australia and the United States). We ensure:

  • Transfers are subject to appropriate safeguards (e.g., Standard Contractual Clauses)
  • Vendors comply with relevant data protection regulations

8. Data Retention

We retain personal data:

  • As long as your account is active
  • As required to fulfill platform functionality
  • To comply with legal obligations or resolve disputes

You may request deletion of your data at any time (see Section 9).

9. Your Rights (UK/EU Users)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Port your data to another service
  • Withdraw consent at any time
  • Lodge a complaint with your national Data Protection Authority

To exercise your rights, contact: [email protected]

10. Data Security

We implement robust security measures, including:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Role-based access controls
  • Regular audits and monitoring

11. Children’s Privacy

myVolte is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice. Continued use of myVolte after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

The Volte Group Pty Ltd

Email: [email protected]

Website: https://www.myvolte.com

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